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Get Involved
Help Questions


  1. The volunteer will receive direction and support from the Volunteer Coordinator.
  2. The volunteer responds to a crisis situation (i.e. calls to the scene) and provides:
    • Emotional support to the victim(s)
    • Answer questions and provide referral information for further assistance.
    • Court information and assistance (referral to Victim/Witness Assistance).
    • Information on Criminal Injuries Compensation.
    • Education on crime prevention and home security measures (i.e. Neighbourhood Watch)
    • Provides assistance with any practical support necessary.
    • Crisis intervention and mediation for immediate situation only.
    • Referral to Coordinator for any follow-up service, as necessary.
  3. The volunteer submits a written report the next day of the occurrence.
  4. Volunteers will attend on-going training sessions and 8 out of 10 monthly volunteer meetings.
  5. Volunteers must be responsible for their time commitment.

Rewards for Volunteering
  • Assist victims and their families following police involvement to help lessen the pain.
  • Fulfill a unique role in our community by assisting victims of crime and other tragic circumstances
  • Learn skills that you can use for a lifetime.
  • Meet other dedicated people like yourself

Requirements for Volunteering:
  • You must be 21 years of age or older.
  • You must be willing to submit a police clearance.
  • You must be willing to complete 60 hours of training. Training is held 2 evenings a week from 7 - 10:00 pm.  If you fail to attend more than two evenings, you will be asked to begin in a new training session.
  • Attend ongoing training sessions as they are offered.
  • Commit to a minimum of one year of volunteer activity.
  • Willing to sign up for a minimum of three volunteer shifts a month.
  • Crisis response volunteers must have use of a car and possess a valid driver's license and auto insurance.
  • Should your application be approved, Victim Assistance Services is unable to provide a written letter of reference until you have volunteered for one year.

Training for Volunteers

Complete, in depth training is provided to all volunteers. The curriculum includes service delivery, crisis intervention, the impact of trauma and an awareness of the issues faced by victims. These include family violence, sexual assault, grief/bereavement, robbery trauma and the criminal justice process.

Your Application:

Your application will be kept on file until our next volunteer training session.  Training opportunities are held once a year in the spring.

An application will be kept on file for a maximum of 12 months.  If you are unable to join us in a training opportunity within that time, you will be asked to re-submit a volunteer application.

Contact us at nsvcsvolunteers@encode.com

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